Our services are offered at a minimum of two (2) hours per visit. We aim to provide you a service with the same person every time, where your bookings with us will be on a regular day and time. That way you get to build a great relationship with your cleaning operative and they get to learn what is important to you and provide you with the best service possible. It also means that you do not have to wait around all day without knowing when to expect your visit.

This is one of our many benefits however, it does mean that when your team member takes annual leave or is unfortunately not feeling well they can't be in two places at once. We will do our best to reschedule your clean with your regular person at a suitable time or have another member of staff attend. We will work with you in advance (where possible) to achieve the best outcome when this does happen.

Where possible, we encourage someone to attend your clean. If you miss regular cleaning slots it means that when we return, there will likely be a bigger build up than normal and it is likely to require extra time on the next visit to clean.